Jax-Zen Healing Arts Center Services

Covid-19 Safety Precautions and Protocol

Jax-Zen Healing Arts Center is committed to the health and safety of our clients, staff and visitors.  We have implemented increased safety precautions and cleaning protocols to ensure continued well-being, beneficial therapies, and safe treatment.  Thank you for complying with these measures.  If you have any questions regarding our protocols, please contact us directly.

 

CLIENT ACTION

Scheduling

  • Clients are asked to complete a Covid-19 Health Screening Questionnaire prior to appointment scheduling to determine if booking is accessible and viable.

  • Symptom-free clients are able to schedule an appointment.

  • A credit card is required to reserve booking.

     

Arrival

  • Clients are asked to arrive 15 minutes early to complete necessary health pre-assessments that include a temperature check, disclosures and waivers, health history review, and treatment planning.

  • Clients are asked to use provided hand sanitizer upon entry and wait for a staff-member to do a temperature check prior to entering the main studio area.

  • Clients are asked to wear a protective face covering from time of appointment arrival through departure. Clients arriving without required PPE will be asked to reschedule or cancel the appointment. If a client selects to cancel the appointment, our cancellation policy will be applied.

  • Clients found to be symptomatic of Covid-19 and/or other acute sickness (i.e. fever, cough, sore throat, difficulty breathing, chest pain, infection, body aches and chills, headache, loss of taste or smell, etc.) will be asked to reschedule the appointment until after he/she has visited a physician and/or has tested negative for Covid-19. Actual reschedule of the appointment will be no less than two weeks from prior scheduled appointment and with proof of medical release of care by primary physician.

  • Clients are asked to shower and/or arrive with clean body prior to any massage appointment.

     

After Therapy Session

  • Clients are asked to use hand-sanitizer and/or wash hands with soapy water before proceeding to the lobby and exiting the facility.

  • Payment for appointments are now virtually processed. Bookings are either pre-paid memberships via auto-draft or have a valid credit card on file to be authorized for accrued service fees and gratuities. Online gift certificates are also applicable to services.

  • Clients are encouraged to pre-schedule their next appointment before leaving or book online.

  • If symptoms of sickness arise in the days following massage treatment, clients are asked to contact Jax- Zen Healing Arts Center a.s.a.p. so that potential exposure can be communicated to those affected and contact-tracing can be reported.

STAFF AND THERAPIST ACTION

  • All staff and therapists are screened daily for signs and symptoms of Covid-19 and/or other acute sickness. Anyone found to be symptomatic (i.e. fever, cough, sore throat, difficulty breathing, chest pain, infection, body aches and chills, headache, loss of taste or smell, etc.) will be asked to take leave of work until after he/she has visited a physician and/or has tested negative for Covid-19. Any clients affected will be allowed to reschedule their appointment without penalty.

  • Personal Protective Equipment (PPE) especially mask will be worn while working and during anytime within Jax-Zen Healing Arts Center.

  • All staff and therapists will use hand-sanitizer and/or wash hands with soapy water regularly during work. Additionally, massage therapists commit to cleansing and sanitizing hands, feet, and/or other massage tools before, after, and in-between massage sessions. During the massage sessions, therapists will primarily use hand-sanitizer to wash until access to soap and water is available following treatment.

 

THERAPY ROOM CLEANING AND SANITATION

  • There is a one-hour time block in-between massage and float sessions for thorough cleaning and sanitation.

  • All surfaces, equipment, and tools are sanitized before and after each session using EPA approved disinfectants, and UVC light exposure

  • Massage room air environment is cleaned and sanitized using UV air cleaner in conjunction with an air purifier with HEPA filtration.

  • Blankets, sheets, towels, robes, shower curtains and any other linens used during treatment will be removed and laundered after each session.

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